Frequently Asked Questions (FAQ)
Common questions and helpful answers
General
What is the Trussart x Villeneuve Client Portal?
It’s a secure online platform that gives you real-time access to your orders, product availability, documents, and communications with our team.
Who is this portal for?
The portal is exclusively reserved for Garden Center clients of Pépinières Trussart and Villeneuve.
Access and Login
How can I get access to the portal?
Request your access through your sales representative or contact us at commandes@pepinierestrussart.ca.
What should I do if I forget my password?
Use the “Forgot Password” feature on the portal login page to reset your password.
Oders
Can I place an order directly through the portal?
Yes. The portal allows you to create, modify, or view your orders online, 24/7.
How can I modify an order that has already been submitted?
Orders can be modified as long as they haven’t entered the processing stage. You can make the request through the portal or contact our customer service team.
Can I track the status of my orders?
Yes. Each order displays its status (pending, in preparation, ready, delivered, etc.).
Inventory and availability
Is availability updated in real time?
Yes. Inventory is automatically synced with our system to provide you with up-to-date availability.
Can I reserve products for a later date?
Yes. The portal allows you to specify desired delivery dates when placing your order.
Documents and order history
Can I view my invoices and delivery slips?
Yes. You can access all your documents in the “History and Documents” section.
Can I export my data (orders, invoices, etc.)?
Yes. The portal allows you to export data in PDF or Excel format.
Support and assistance
Who can I contact if I have an issue with the portal?
You can reach our support team by email at commandes@pepinierestrussart.ca or by phone at 450 887-2604
Is the portal accessible on mobile?
Yes. The portal is compatible with most mobile devices and tablets.